Live chat
IN THE APP
After login, go to Help Center & select Chat
OR THROUGH ONLINE BANKING
After login, click the chat option on the bottom right-hand corner of the page
Call us
USA
English, Mandarin, Cantonese and Spanish support
+1 833.468.8356
U.S. TIME (PST)
Monday - Friday: 6:00AM - 7:00PM
Saturday: 9:00AM - 5:00PM
China
Mandarin and English support
+86 400.842.3268
CHINA TIME (BEIJING)
Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM
Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM
Saturday: 12:00AM - 10:00AM
Hong Kong
Mandarin and English support
+ 852 800.906.787
HONG KONG STANDARD TIME
Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM
Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM
Saturday: 12:00AM - 10:00AM
Taiwan
Mandarin and English support
+886 00801.491.280
TAIWAN TIME (TAIPEI)
Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM
Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM
Saturday: 12:00AM - 10:00AM
Email us
New Year’s Day
Saturday
January 1, 2022
Martin Luther King, Jr. Day
Monday
January 17, 2022
Presidents' Day
Monday
February 21, 2022
Memorial Day
Monday
May 30, 2022
Juneteenth*
Sunday
June 19, 2022
Independence Day
Monday
July 4, 2022
Labor Day
Monday
September 5, 2022
Indigenous Peoples' Day (Columbus Day)
Monday
October 10, 2022
Veterans Day
Friday
November 11, 2022
Thanksgiving Day
Thursday
November 24, 2022
Christmas Day**
Sunday
December 25, 2022
New Year’s Day
Saturday
January 1, 2022
Martin Luther King, Jr. Day
Monday
January 17, 2022
Presidents' Day
Monday
February 21, 2022
Memorial Day
Monday
May 30, 2022
Juneteenth*
Sunday
June 19, 2022
Independence Day
Monday
July 4, 2022
Labor Day
Monday
September 5, 2022
Indigenous Peoples' Day (Columbus Day)
Monday
October 10, 2022
Veterans Day
Friday
November 11, 2022
Thanksgiving Day
Thursday
November 24, 2022
Christmas Day**
Sunday
December 25, 2022
*Bank will also be closed on Monday, June 20, 2022
**Bank will also be closed on Monday, December 26, 2022
