The Fee Credits Program provides customers the opportunity to earn Fee Credits that can be applied towards Qualified Service Fees charged to their Eligible Accounts. 1,2,3
Our Fee Credits Program offers will vary, but generally they require the customer and, if applicable, the person they referred to complete various tasks in order to earn a Fee Credit.
Your earned Fee Credits represent a dollar value that is available for you to apply towards Qualified Service Fees that have been charged to your eligible checking or savings account in the past 30 days.1,2,3
Once you earn a Fee Credit, you’ll need to use it within 12 months – before it expires.4,5,6
Click the link(s) below to learn more about our current Fee Credits Program offerings:
In addition to our Fee Credits Program offerings, you can also earn Fee Credits through special Bank offers or promotions that may periodically be made available to you.
Your individual or jointly owned East West Bank consumer checking or savings accounts are automatically considered an Eligible Account for this program.2
Qualified Services Fees are fees that have been charged to your Eligible Account that can be redeemed using your available Fee Credits.
Under the Fee Credits Program the following East West Bank service fees will generally qualify for redemption: 3
•Incoming Wire Transfer Fee
•Outgoing Wire Transfer Fee - International or Domestic
•Alipay International Transfer Fee
•Monthly Account Maintenance Fee
•Debit Card International Shipping Fee
•Stop Payment Fee – for a check you issued
•ATM Usage Fees – charged to your account by us or a 3rd party
Once earned, your available Fee Credits can be manually redeemed to off-set Qualified Service Fees that have been charged to your eligible checking or savings account within the past 30 days.4,5
•If you have enough available Fee Credits to offset the full dollar value of the redeemed service fee – then we’ll refund that amount back to your account.
•If your available fee credits are less than the redeemed service fee – then we’ll only refund the amount of your available Fee Credits back to your account.
Keep in mind, once a Qualified Service Fee has been redeemed (for full or partial value) by you, or anyone of your joint account holders – it cannot be redeemed again.1,3
Note: Fees Credits can be viewed and redeemed from our Mobile App only. Eligible Qualified Service Fees may take a few days to be available for redemption. So, if you don’t see an eligible fee listed for redemption, wait a few days – and then check back again.
If you have earned Fee Credits, but currently don't have an account that is eligible for the Fee Credits Program, then you'll need to open an eligible account in order to redeem your Earned Fee Credits on Qualified Service Fees. Eligible Accounts include any individual or jointly owned consumer checking or savings account you open with the Bank. 2, 3
Please note, Fee Credits will automatically expire 12 calendar months after the date of issuance.
New Fee Credits Program offers will initially appear in the Mobile App on your Dashboard. You can also view all current Fee Credits Program offers in the Mobile App on the My Account page, under My Referrals and Offers.